FAQ — Wilkerson Waste Services

Question 1

What day is my trash picked up?

Accepted Answer

Your pickup day is assigned when you sign up based on your address and route. We'll confirm your scheduled day before your first pickup.

Question 2

What time should I have my can at the curb?

Accepted Answer

Please have your can at the curb by 7:00am on your pickup day. We run routes early and can't guarantee a return trip if your can isn't out in time.

Question 3

What if my pickup day falls on a holiday?

Accepted Answer

We'll notify you in advance if your pickup is affected by a holiday. In most cases, pickup will shift to the next business day.

Question 4

What areas do you currently serve?

Accepted Answer

We currently serve Cook County, Georgia — including Adel, Lenox, Cecil, Sparks, and Barney. We're growing, so call us if you're not sure whether we cover your address.

Question 5

What can I put in my trash can?

Accepted Answer

Household trash and bagged garbage. We do not accept hazardous materials, paint, chemicals, tires, or medical waste. For large items like furniture or appliances, ask about our bulk removal service.

Question 6

How much does service cost?

Accepted Answer

Service starts at $25/mo for annual prepay, $30/mo on auto draft, or $35/mo for cash, check, Venmo, or Cash App. Each additional 96-gallon can is $15/mo on any plan.

Question 7

What is included in my plan?

Accepted Answer

Every plan includes weekly curbside pickup and one 96-gallon can. Additional cans can be added for $15/mo each.

Question 8

Is there a contract or long-term commitment?

Accepted Answer

No long-term contract is required for monthly plans. The annual prepay plan is paid upfront for the year at the discounted $25/mo rate.

Question 9

Can I add more cans to my plan?

Accepted Answer

Yes — each additional 96-gallon can is $15/mo. You can add cans when you sign up or contact us anytime to update your service.

Question 10

How do I pay my bill?

Accepted Answer

You can pay through our Jobber client portal online, or by cash, check, Venmo, or Cash App. Auto draft customers are billed automatically each month.

Question 11

What counts as bulk or junk removal?

Accepted Answer

Bulk removal covers large items that don't fit in your regular can — furniture, mattresses, appliances, yard debris, renovation waste, and estate cleanouts.

Question 12

How do I schedule a bulk pickup?

Accepted Answer

Contact us by phone or through the contact form on our website. We'll schedule a time that works for you.

Question 13

Do you rent cans for events?

Accepted Answer

Yes — we rent 96-gallon cans for weddings, parties, corporate events, and festivals. We deliver before your event and collect everything when it's over. Contact us for pricing and availability.

Question 14

How do I sign up?

Accepted Answer

You can sign up online in under 2 minutes. We'll verify your address is in our service area and confirm your pickup schedule within 24 hours.

Question 15

How do I cancel my service?

Accepted Answer

Call or text us at (229) 230-3466 or send a message through our contact page. We don't require advance notice, though we appreciate a heads-up so we can adjust our routes.

Question 16

What if I have a problem with my pickup?

Accepted Answer

Missed cans are typically picked up the next day first thing. However, contacting us at (229) 230-3466 will ensure pickup in case of a mistake on our end — we'll make it right.

Frequently Asked Questions

Service & Pickup

Plans & Pricing

Bulk & Event Services

Account & Cancellation

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